Lush Ambience products come with a product warranty of up to 1 month, except plastic straw rugs. We warranty all our plastic straw rugs against any sun damage for a period of 1 year.

In case of a defect is found kindly notify us via e-mail at customercare@lushambience.com along with 3 images of the damaged rug/carpet. Warranties are non-transferable. Proof of original purchase is also required. If Lush Ambience replaces your rug under any of the limited warranties, the remaining portion of the warranty period will be based on your original purchase date.

Defects outside product warranty entitlement:

  • (This can be reduced by vacuuming the rug at a low power mode at least once a week)
  • Occasional sprouting pulls or loss of single tufts of fiber.
  • Color and texture change due to the use of natural fibers and dyes or prolonged exposure to sunlight (except plastic straw rugs), humidity, heat or certain atmospheric gases.
  • Rolling marks. (These can disappear with routine vacuuming)
  • Rugs recently removed from a bag may have an odour which can dissipate by placing the rug (back side up) in direct sunlight for 24 hours.

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